turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

How do I get a new 5-digit PIN? My tax return was rejected for incorrect PIN (Even though it's the one I wrote down), Also, using last year's AGI didn't work.

All AI generated answers tell me how to get a new 6-digit IP PIN, which doesn't help.
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies

How do I get a new 5-digit PIN? My tax return was rejected for incorrect PIN (Even though it's the one I wrote down), Also, using last year's AGI didn't work.

The 5-digit signature PIN (aka "self-select PIN") can be any 5 digits of your choice, except cannot be all zeros.  The screen will say that.  It's on a screen with today's date and your birth date.   A filer can even use a different one every year, if desired. 

 

It's probably the 2024 AGI causing an issue.  If you are sure it was the correct AGI from your original return, then try using a 2024 AGI of 0.  It can't hurt to try.  Sometimes, the 2024 AGI didn't make it into the IRS efile database in time, especially if someone filed late in the year.

 

Otherwise, please post the exact rejection error code and message.

How do I get a new 5-digit PIN? My tax return was rejected for incorrect PIN (Even though it's the one I wrote down), Also, using last year's AGI didn't work.

"IND-183-01 - The Spouse did not enter a valid Identity Protection Personal Identification Number (IP PIN). Please visit www.irs.gov/getanippin for further information and resubmit your return with the correct number."

I only saw a place to enter the 5-digit PIN, not the 6-digit IP PIN my wife got from the IRS site.

How do I get a new 5-digit PIN? My tax return was rejected for incorrect PIN (Even though it's the one I wrote down), Also, using last year's AGI didn't work.

@shirohniichan 

To enter, edit or delete a 6 digit IP PIN

Click on Federal Taxes (Personal using Home and Business)
Click on Other Tax Situations
Scroll down to Other Return Info
On Identity Protection PIN, click the start button

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question