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Returning Member

How do I get a lost connection fixed

2 Replies
Level 15

How do I get a lost connection fixed

What lost connection?  To what?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Returning Member

How do I get a lost connection fixed

Each time I try to start filing my taxes, I get a few steps in and then it says the connection was lost. That sometimes the connection between my browser and their server is dropped as it traverses the internet. I have cleared all caches and cookies, tried 3 different browsers, as well as the app on my phone and I keep getting the same error. It has happened on two separate wifi networks and while only using my cellphone data. I thought maybe their servers are down but it has been almost two full days. 

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