How do I fix an amended return that was rejected by the state (SC) when no reason is given?

[Chris130]

I used TurboTax to file an amended 2025 return. I owe a little more money to federal, and nothing more to state. Federal has accepted the amended return, but SC rejected it. When I open TurboTax it says I have a customer service message, but the message is empty and shows "none". When it reviews the return, it doesn't know what to do, and neither do I. Do you have any suggestions for how to proceed?

[CatinaT1 · Accepted solution]

Here's how you can fix it: 

Sign in to your account and select the Fix my return button. Follow any “fix it” instructions to update the information causing the rejection. 

Note: Not all rejections will have explicit guides to fix the information. You’ll need to navigate to the program area to address the cause of the rejection. 

Time-saving Tip: If what you originally entered is correct, you won't be able to e-file. There's probably a data mismatch at the government, a dependent that's already been claimed, or some other situation beyond your control that prevents your return from being e-filed. In this case, your only option would be to print and mail in your return. This article will give you instruction on how to print and mail your return. 

Additional reject instruction here. 

[Chris130]

Thank you for the recommendations!  I realized from your response that I would have to file by mail anyway, so I followed your instructions to print the necessary forms.

Then on the South Carolina "Schedule AMD" I read the instructions under Reasons for amending :

"File an amended return if you were audited by the IRS or if you amended your federal tax return, unless there was no impact on your state return."

I was filing due to an amended federal return, but I double-checked and there was absolutely no impact to my state return.  Therefore I've printed everything out for my records, but based on those instructions I'm not going to file an amended return with the state.