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It's too late to start a new online return. You have to use the Desktop program or something else or do it by hand.
is the return done? then you need to print and mail since e-filing is closed. if it isn't done then you need the desktop software.
If the return is not finished and ready to print, sign and mail---if you still need to enter data, then you have to download the desktop software to a full PC or Mac now, since you can no longer use the online program.
https://ttlc.intuit.com/questions/1900990-how-do-i-file-a-prior-year-tax-return
When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s. Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.
Federal and state returns must be in separate envelopes and they are mailed to different addresses. Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.
Online tax preparation and e-filing for 2020 returns will soon be permanently closed. You had until midnight on Friday, October 15 to finish and attempt to e-file a timely filed return; if your e-file was rejected you have until October 20 to make corrections and re-file to also be considered timely.
See this FAQ … seems like the online program will remain open a while longer this year for new returns and allowing efiling however they will be considered late filed …
If you have any changes/corrections at all to make to your 2020 return, you now have just a few days to finish using the online program before the online system closes for the 2020 returns. After that you will need to use the desktop software, which you must download to a full PC or Mac (not to a mobile device). Save the .taxfile ASAP so you can continue in the downloaded program and not have to start again from scratch.
If you already paid for your online software you can ask customer support for a download of the desktop software.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
If you are getting a refund, there is no penalty for filing late. If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe. Only the IRS will calculate this—TurboTax will not calculate it.
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