How do I e-file my state return when my federal return must be filed by mail?

[mesquitebean]

That cannot be done.  If you file the Federal return by mail, then you also have to file the state return by mail.

Why are you not able to efile the Federal return?

And do you know you are using "Live Deluxe?"  Live Deluxe is a paid upgrade to Deluxe that has on-demand live help from a CPA/EA tax pro during preparation and a final review of your return, which they will sign.    Live Deluxe is 119.99 for a Federal return, and 44.99 for a State return.

FAQ: What is TurboTax Live?
https://ttlc.intuit.com/questions/3859448-what-is-turbotax-live

[lfulton690]

Yeah, I was attempting to contact a CPA pro but it posted my question here instead, ha. My federal return needs information from a box that's blank on my W-2 and says if I can't fill it in that it can only be mailed. But my state return can't be filed by mail and can't be e-filed unless my federal is. Kind of stuck at this point...

[mesquitebean]

What is your state, and why cannot it be filed by mail?  Is it New York, by any chance?   If so, we can tell you more.

You can ask your CPA pro about the W-2 box for the Federal return.

[lfulton690]

Yes, it's New York.

[mesquitebean]

New York says it must be efiled if the software allows the Federal return to be efiled.  If the software doesn't allow you to efile the Federal, then you have no other choice but to mail the NY return.

[mesquitebean]

But see if your CPA/EA pro can figure out why you can't efile the Federal.   They review your final return before filing anyway, and should sign it.

What Box is it on your W-2 that's causing the problem?

[lfulton690]

16-2. I was taxed a few dollars in another state because I put my permanent, non-NY address down when I first started the job, but there's nothing on the W2 in the state wages, tips, etc line for that state.

[mesquitebean]

Oh, sorry, I can't help you with that issue.

Here's how to schedule live help.  If you try to schedule it now, it might give you a distant appointment or refer you to this user forum.  If you wait until they are open, you might get a better time.  But this is their busiest time of the year.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern)

FAQ:   How do I connect with a tax expert in TurboTax Live?
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FAQ:   How do I schedule my review using TurboTax Live?
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[mesquitebean]

See this FAQ on New York.
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901383-is-there-a-penalty-if-i-don-t-e-file-my-new-york-return">h...>

If it turns out TurboTax won't let you efile your Federal, then it does not "support" efiling in this case.