How do I contact Turbo Tax to have a charge removed for expert help/final review? It showed as connected to agent, yet no response after 20 min.

[LindaS5247 · Accepted solution]

To remove Expert Help from TurboTax If you did not use the expert help, you may be able to downgrade in order to remove this service.  In your left panel of your TurboTax screen select Switch Products and then Downgrade.

 You can also review your fees using the instructions below. You can follow the instructions in this article to remove any  unwanted Fees Why am I being charged for TurboTax Free Edition?

 You can review your fees in TurboTax online as follows:

1. Go to the left side on your screen under "Tax Home"
2. Go to "Tax Tools" then "Tools"
3. The "Tools Center" Box will pop up
4. Click on "My Fees" to see a summary of your Turbo Tax Fees.

 You can also contact TurboTax Customer Support using this link: Turbo Tax Customer Support

Click here for How do I downgrade to a different TurboTax Online product?

Click here for Can I cancel or amend a pending return?

Please return to Community if you have any additional information or questions and we would be happy to help.

[kamwalker2003]

Thank you, your instructions worked! I ended up downloading Turbo Tax desktop instead and cancelled the existing online prefiling. Doing this cost less than filing through the online program.  I appreciate your help!