If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.
I would suggest that you schedule a callback with a TurboTax expert to get this resolved.
The expert will be able to see your TurboTax screens to guide you screen-by-screen and offer advice.
To schedule a call, click on 'Help' in the top of your screen on the right.
Then select 'Contact us'
Then 'Talk to a person'
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