How do I change the $59.98, it already billed my card?

[heatherlaykyadam]

I didn't want the upgrade, just the $20 rate

[Critter]

You will need to contact TurboTax customer service through their website for your situation.  When entering your problem on the website, use the keywords billing issues.

Use the following TurboTax website to contact TurboTax customer service:

https://support.turbotax.intuit.com/contact/