How do I change my password if I do not remember my old password? When going to reset the password it asks me to provide old password.

[CarissaM]

If you have forgotten your TurboTax password, please follow the instructions below. 

https://ttlc.intuit.com/replies/3302318

[ja_maxwell]

But when I go to the account recovery page, it logs me in alright, but I then can't set the password, since it still asks me for the current password. (This is all done from the website, not the app)have to have original password to change password

[Critter]

Did you follow the instructions in the video  as listed in the other post ?  

Try starting from this screen :    https://turbotax.intuit.com/