It sounds like your return required forms and schedules not supported by the free version of TurboTax. Please click here to see the pricing tiers and the included tax situations. You might still qualify for IRS Free File, though. Please click here to learn more.
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FIrst of all you somehow upgraded to the LIVE expert help feature for higher cost. How to remove Turbo Tax Live. There are 2 different ways to remove Live depending on how you added it
Then to go back to a lower version or the Free Edition you can try to clear and start over https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-clear-and-start-over-in-turbotax-onli...
But in the regular Turbo Tax Free Edition, information that you can enter is limited now. Why do I have to upgrade from the Free Edition?
There are 2 different Free versions. Turbo Tax Free Edition and the IRS Free File website. If you don't qualify for the Free Edition you might qualify for the Free File website.
There is also The Turbo Tax Free File program which is free for federal and state. And has more forms than the Federal Free Edition, like Schedules A, B, C , D, E, F, EIC, H, K-1, SE, etc.
To qualify for the Free File website you just need to meet one of these 3 things.
AGI $36,000 or less.
Active duty military with AGI of $69,000 or less
OR qualify for EIC (earned income credit.)
In order to use the Free File program, you have to start it at a special website. Click on Sign in at the top right. It may let you continue your return so you don't have to start over.
How to switch to the Free File website