How do I apply the $199 I already spent on purchasing the 2024 home and business federal and state license code? I cannot install anything on the computer I am using.

[chenry-usgs]

I purchased the license code at retail. I can't download or install anything on my computer due to security settings I don't have access to. I paid $200 and now that I have completed my taxes it wants me to pay another $203 to file.

[VolvoGirl]

So I assume you used the Online version?  Can you find another computer to install it on?  Like a family member or friend?   Sorry you can’t apply the Download purchase to the Online version. You will have to get a refund and pay for online separately.

You can use this online refund request form
https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...

[chenry-usgs]

I tried using the information provided however the 2024 Home & Business is under the product and billing page but does not show up under payments. There is nothing within the page to continue the refund process. I have the physical paper with the license code printed on it. It was purchased at a retail store and not online. Once I realized I could not install any software onto my computer I logged into my Intuit account and started to process my 2024 taxes.