3690555
Did my taxes back in April. I selected the Free version. When it came time to file, It suggested that I look at the Deluxe version for any additional discounts. I selected it to see how much I might save. Nothing else. I tried to return to the free version but it didn't let me. The tax refund that I would be getting would not cover this charge. I selected that it be charged to the refund. So, I wound up being charged $155 that I can't afford to pay. I received an email informing me that my refund wouldn't cover the amount and that they would be automatically charge my account on a certain day. If I wanted to I could extend it a little further. I selected that and then called them but received no satisfaction. I've go into my account online and have removed my bank accout information. Hoping that that will prevent them from deducting it. I'm on a limited income and cannot afford to pay that amount of money for a service that I was forced to accept. I'll never use them again.
You'll need to sign in or create an account to connect with an expert.
If you started in the Free Edition and entered any data that required any extra forms or schedules, you have to upgrade to a paid version and if you are watching the screens carefully you are alerted to the upgrade.
TurboTax Online: Important Details about Filing Simple Form 1040 Returns
If you have a simple Form 1040 return only (no forms or schedules except as needed to claim the Earned Income Tax Credit, Child Tax Credit or student loan interest), you can file for free yourself with TurboTax Free Edition, or you can file with TurboTax Live Assisted Basic at the listed price. Roughly 37% of taxpayers are eligible.
Examples of situations included in a simple Form 1040 return (assuming no added tax complexity):
Examples of situations not included in a simple Form 1040 return:
How can I see my TurboTax fees?
Did you choose to have your TurboTax fees deducted from your federal refund? Is your refund taking an unusually long time to arrive? Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account. TurboTax would have sent several emails to you before they took the money out of your account.
TURBOTAX SAYS:
How do you justify debiting my account?
The provision is spelled out in the Pay With My Refund Agreement, which you agreed to when you opted to pay with your refund.
In addition, by clicking the "I Agree" button below, you electronically sign and authorize Intuit (through its third party processor) to debit the TurboTax Fees, Additional Products and Services Purchased and any applicable sales tax from your bank account number identified in the Agreement below, in the event that you do not receive a tax refund that is sufficient to pay for them.
How can I see my TurboTax fees?
You do not have to use TurboTax ever again if you do not want to. But you need to be aware that no matter what tax software program you choose to use in the future ---- when you choose to have the fees deducted from your federal refund there will always be a fee for that choice, and there will always be a stipulation that you have to pay your fees within an allotted amount of time whether your refund arrives or not. So avoid that situation. Pay your software fees upfront.
And next time---see if you qualify to use any of the free filing services offered on the IRS site:
Use this IRS site for other ways to file for free. There are 8 free software versions available from the IRS Free File site
https://apps.irs.gov/app/freeFile/
Or—if you live in certain states you may be eligible to use the new IRS Direct File
In Filing Season 2025, Direct File will be available in Alaska, Arizona, California, Connecticut, Florida, Idaho, Kansas, Maine, Maryland, Massachusetts, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Washington, Wisconsin, and Wyoming.
https://home.treasury.gov/news/press-releases/jy2629
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
neners001
New Member
arsenioa-sanjuan
New Member
only1gary92
New Member
naewhitehead
New Member
amy_poynter0307
New Member