Tax Year Prior to 2020: How can I talk to live person at TurboTax?

[JamesG1]

Automobile registration fees may be deductible whole or in part depending upon the laws of the state.

Follow these steps to record the fees on Schedule A Itemized Deductions.

• Down the left side of the screen, click on Federal.
• Down the left side of the screen, click on Deductions & Credits.
• Scroll down to Cars and Other Things You Own.  Click Show more.
• Click Start / Revisit to the right of Car Registration Fees.

Perhaps you are interested in self-employment activity expenses.

Automobile registration fees may be included under a self-employment activity under the Expense Category Vehicle.

• Down the left side of the screen, click on Federal.
• Down the left side of the screen, click on Wages and Income.
• Scroll down to Self-employment.  Click Show more.
• Click on Start / Revisit to the right of Self-employment income and expenses.
• At the screen Your self-employed work summary, click Edit to the right of the activity.
• At the screen Here's your info, scroll down the expenses.  Click Edit to the right of Vehicle.

@Margaret1925 

[Fin2]

I bought Turbo Tax Premier and still got charged to file my state tax.

Why?

[xmasbaby0]

@Fin2 We cannot see if you used online or the CD/download.  If you used online, there is always another fee for the state.

If you used the CD/download, the software included the program to prepare a state return but there is always--always--always--- a fee to e-file the state.  You can avoid the state e-file fee by printing and mailing the state return.

[lainne]

I filed my 2022 returns recently through Turbo Tax. Now I need to file an Estimate for 2023. Can you still do that for me?

[peredden]

I made a mistake and checked a box that I received stimulus checks in 2022.  I received it in 2020.  It will not take me back to the box where I checked Yes and the amount of 1200 for my wife and me.  It wants me to review, but will not take me back to remove the information for 2022.  I am stuck.   HELP!!!

[mcochran56]

I am a NYS firefighter trying to file my Length of Service award that is NYS tax exempt.  Too many improper answers on the support responses

[bjkenny1116]

Why was I charged $59 for federal when it was supposed to be free?  

[DoninGA]

@bjkenny1116 The Deluxe online edition is $59.  You would have to upgrade to this edition if the tax data you entered was not supported by the Free online edition.

See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/review-fees-turbo...

The TurboTax Free online edition is for very simple tax returns that do not require any other form or schedule other than the Form 1040.  If your tax data requires entry on any other form or schedule then you must upgrade to the Deluxe edition or higher.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2022 online tax return. Click on Clear & Start Over.

[cxf9800]

I need to change email account on product license code [removed] to [email address removed]

[DoninGA]

@cxf9800 

See https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-status/update-turbotax-account-i...

[marhun2000]

I have completed my taxes but when I complete the credit card information for payment, there is no box to click on to submit payment. Please help.

[LindaS5247]

Click here for information on Turbo Tax Support.

[uofabig78]

I filed my taxes on Turbo Tax and have been double billed for the fees. How do I get that corrected?

[uofabig78]

I was double billed by Turbo Tax for my 59.00 fee plus taxes total of $64.13. The charges were billed twice out of my bank account.

[DoninGA]

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@uofabig78 wrote:

I was double billed by Turbo Tax for my 59.00 fee plus taxes total of $64.13. The charges were billed twice out of my bank account.

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Are each of these charges Pending or have both been processed by your bank?  If Pending wait for the bank to process the payments and see if the second charge disappears.

If both charges have been processed by your bank then you need to contact TurboTax support for a refund of the second charge.  Use the key words Billing Issue when contacting support, NOT refund.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax