How can I refile my taxes using my 2019 PIN rather than AGI?

[Alyssa141]

I filed my taxes with an incorrect AGI. I went to fix it using my correct PIN, but there's some kind of glitch where it won't let me switch, as it keeps filing it as my incorrect AGI. Any suggestions?

[ChondelLO]

Please see the below TurboTax Help article for assistance with fixing your return. Please view the article: What if I want to use my signature ID (self-select PIN) instead of my AGI?.

TurboTax Online instructions for E-file reject IND-031-04 ...

[Alyssa141]

Thanks, but that doesn't actually answer my question, as it turns out there's a glitch in TurboTax where it won't let me switch after filing the first time with an AGI.

[TerukoL]

You are not able to make changes to your return once it has been submitted. To make corrections or changes to your pending return, wait until your return's either been accepted or rejected by the IRS. 

[Alyssa141]

Right, this is refiling, not changing.

[JeanneLO]

Here's where to enter last year's signature ID as your self-select PIN:

1. Sign in to your account and select the Fix my return button.
2. At the Keep going to refile your federal return message, select File in the left menu (on mobile devices, select the menu icon in the upper-left corner, then tap File).
3. Select Continue on the Welcome back screen. Don't select Fix my return, as this will take you to the wrong place.
4. Select Continue, then Start next to Step 3: Get ready to save and file your returns.
5. Choose I want to e-file and on the next screen (Last year's tax info) select Edit.
6. Keep going until you reach the screen To e-file successfully, the IRS needs...
7. On that screen, select I can't get the 2019 tax return. I’ll print and mail or use the self-select PIN I created last year, and follow the instructions to enter your PIN and re-file your return.

@Alyssa141

[Alyssa141]

Yes, I do this but Turbotax keeps refiling as my original incorrect AGI instead of my PIN. In my reject note, it shows the first incorrect number rather than what I refiled it as. I've done this about 7 times now.

[JeanneLO]

Please follow the instructions in this TurboTax FAQ to contact customer support for assistance:  What is the TurboTax phone number?

[Alyssa141]

Yes, thank you, I've done this. It turns out it is a glitch in the system that no one can seem to fix. 

[Farmerinthedell]

Are there instructions for the desktop version?  This how-to is only for the online tool.

[VolvoGirl]

I think for the Desktop program you just go through the File tab again.