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In the My Info section of the program did you select that you were US military? On the screen Let's check for some other situations you needed to select Yes for Were you a member or former member of the US Armed Forces (active, reserve, or National Guard) in 2025? Then entered your military status, then rank (must be enlisted), whether you were in a combat zone, and finally where you were stationed.
After entry of the W-2 you need to select Yes that this W-2 was for active duty military
If you used the TurboTax online Free edition, the Deluxe edition or the Premium edition there would not be a charge for using TurboTax. In the File section of the program on Step 1 your Total charge is $0
If you selected one of the Live online editions, those are not free for military.
Check your fees -
Click on Tax Tools on the left side of the online program screen
Click on Tools
Click on My Fees
MILITARY DISCOUNT
https://turbotax.intuit.com/personal-taxes/online/military-edition.jsp
(There are no military discounts on “Live” versions, the CD/download or on add-on features)
In the My Info section of the program indicate that you are active military. You must enter a Military W-2 in the Wages & Income section and after completing the W-2 on the screen labeled Let's check for uncommon situations you will need to check the box Active military duty
When you are at the end of preparing your return you should not be charged,
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