How can I do my 2015 taxes if I already paid for and started Business Level for Fed and State last year?

[ampomiller]

I can't find where to restart the process.  I trust that Turbotax will not make me repurchase the product.

[DoninGA · Accepted solution]

See this TurboTax support FAQ for completing a 2015 tax return started with the online editions - https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb...

If you used and paid for one of the 2015 online editions of Plus, Deluxe, Premier or Home and Business then you will need to contact TurboTax support and speak directly with a support agent who can push a 2015 desktop installation file to your download account so you can complete and file the 2015 tax return.  Support is closed for the holiday and will re-open on Tuesday, 01/03/17.  Note - a tax year 2015 return can now only be printed and mailed, it cannot be e-filed.

See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

To contact TurboTax customer service/support use their contact website during business hours.  

Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

https://support.turbotax.intuit.com/contact/ 

Note:  The Call option will not be available when TurboTax Support is closed.