You'll need to sign in or create an account to connect with an expert.
Assuming you are using Online TurboTax or mobile app, see the info at this FAQ:
FAQ: How do I clear and start over in TurboTax Online?
I have tried both ways and still unable to fix my problem
@nwulah wrote:I have tried both ways and still unable to fix my problem
You haven't described what your problem is. What product are you using--Free, Deluxe, Premium? What happens when you try to "clear and start over?" Do you get any message?
Have you already efiled your return, or is it still in preparation? If already efiled, it can't be cleared.
You also cannot clear and start over if you have already paid for the product, registered it, or paid by deducting fees from your Federal refund. If you can't clear it because of any of those things, and if you haven't yet filed, you can still go back in the interview and edit it to make any changes prior to filing.
Still have questions?
Questions are answered within a few hours on average.
Post a Question*Must create login to post
Ask questions and learn more about your taxes and finances.
steventomblin89
New Member
user384
New Member
glacialjaosn
New Member
QuestionAboutDesktopUsage
New Member
bobheyden
New Member