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i have an account I no longer use. How can I cancel it?
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4 Replies

How can I cancel my account?

TurboTax online accounts cannot be canceled.

RobertB4444
Employee Tax Expert

How can I cancel my account?

You can't delete a TurboTax account once it has been created.  You just abandon it and leave it alone.

 

If you would like to clear the data that you have entered into the account use these instructions to erase the data.

 

@klasingrobert 

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How can I cancel my account?

I created this extra account by mistake and my tax advisor keeps putting messages there that belong in my other account! I need to kill this one. It has no pertinent information.

RobertB4444
Employee Tax Expert

How can I cancel my account?

You can't delete a TurboTax account once it has been created.  You just abandon it and leave it alone.

 

But you should definitely notify the tax professional that you are working with that the account that they are messaging you on is the wrong account.

 

@franhatesthisapp 

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