"Hmmm, looks like we've hit a snag" when entering Deductions & Credits

[Audrey15]

I am nearing the end of entering my deductions and credits but keep repeatedly getting the error message "Hmmm, looks like we've hit a snag" followed by "We recommend you revisit the last topic you were working on to make sure all your info's correct."  This message has come up for multiple "last" topics - there is nothing wrong with the information I entered, but there DOES appear to be a glitch in Turbotax that needs to be fixed.  Any tech support person out there who could shed some light on what is going on here?

[ch3r0k33]

looks like many people reporting this and now me as well.   This has been going on for quite a while.

I even started a new return and it is still going on.   Will this get fixed?

[CatinaT1]

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.