Hmm, looks like we've hit a snag. We recommend you revisit the last topic you were working on to make sure all of your info's correct.

[safujitaet]

I am getting a "Hmm, looks like we've hit a snag. We recommend you revisit the last topic you were working on to make sure all of your info's correct" message. I can't continue with anything. Stuck. Dead. 

[LindaS5247]

If you are unable to complete the filing process due to a message stating "We have hit a snag", you can try logging completely out of your program, closing your browser window and then logging back in. 

You can also try clearing your cache and cookies.

For further instructions on how to clear cache and delete cookies, please see the links below:

Click here for How to clear your cache.
 

Click here for How do I delete cookies?

TurboTax Online updates for new tax laws and other features, but they are done automatically in your web browser. You do not have to manually update like in TurboTax desktop software.  

If you are using TurboTax Desktop, you can manually check for updates for  your TurboTax program by clicking on "Online" in the black bar near the top of your screen and selecting "Check for Updates."

Please return to Community if you have any additional information or questions and we would be happy to help.

[eeterrific]

Hmm, looks like we've hit a snag

We recommend you revisit the last topic you were working on to make sure all your info's correct.

I have the desktop version.  Cannot do anything.  

[gonzaldp1]

I m also running on desktop version and cant move forward even after updating Ttax.  Please Help

[MonikaK1]

If you are using TurboTax Desktop and get the "snag" message:

• Make sure the software is updated. See this help article for instructions to run a manual update.
   
• Reboot your device.
   
• Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. Please see this help article for more information.

• Clear cache and cookies 

 If you are still having trouble, you might also try these steps:

• Run the Windows System File Checker tool to repair missing or corrupted system files.
• Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
• Restart your computer in Selective Startup Mode, and then install TurboTax.
• Install TurboTax on a different computer.

If you have tried ALL of the troubleshooting steps and the issue is still not resolved:

See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.

@eeterrific 

@gonzaldp1 

[plpollack]

@LindaS5247 

I just hit this message, and of course had no idea what I had last worked on.  Tried different areas - message comes back.

Per your note, I closed and re-opened (desktop), and now it looks like I'm ok.

What a screwy message.

Thanks.

[mikeklemens]

tried the suggested things: update desktop software - there were zero updates that involved the federal return, it did update the state return.  I updates 2 or 3 times to be sure.

i clear the cache and cookies several times and restarted the browser and computer - no difference.

when launching the desktop version i was asked: DO YOU WANT TO USE THE ONLINE VERSION OR DESKTOP VERSION?  I selected the online version. With the online version the problem of "hmm, looks like we've hit a snag. we recommend you revisit the last topic you were working on............."

The problem of "hmm, looks like we've hit a snag. we recommend you revisit the last topic you were working on t......." does not exist in the online version.  I messaaged TURBO TAX with the error message - to date i have not heard a response. Feel free to mesage me TURBO TAX.  Also email the people that have purchased TURBO TAX, and or make a UPDATE fix that is accessed through the desktop (computer installed versus online).  

short answer - for now use the online version so you do not see "hmm, looks like we've hit a snag. we recommend you revisit the last topic you were working on t......"

[plpollack]

Per my note above: "Per your [LindaS5247] note, I closed and re-opened (desktop), and now it looks like I'm ok."

I did not mess around with any of my computer settings.

Good luck.

[joadrian101]

I had the same issue with the desktop version.  I rebooted the computer and switched off the virus software (BitDefender).  Problem solved – for now ….

[plpollack]

Did you try it after the reboot but before turning off virus protection?

[VictoriaD75]

If you are using TurboTax Desktop and get the "snag" message:

• Make sure the software is updated. See this help article for instructions to run a manual update.
   
• Reboot your device.
   
• Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. Please see this help article for more information.

• Clear cache and cookies 

 If you are still having trouble, you might also try these steps:

• Run the Windows System File Checker tool to repair missing or corrupted system files.
• Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
• Restart your computer in Selective Startup Mode, and then install TurboTax.
• Install TurboTax on a different computer.

If you have tried ALL of the troubleshooting steps and the issue is still not resolved:

See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.

@joadrian101 

[plborker66]

I'm getting the same error right after updating today when I want to go in and Update revenue.

Very annoying

Desktop Home and Business version.

[CatinaT1]

You may need to do a manual update. 

Try clearing your Cache and Cookies and then try this link instructions.

[rgtellor]

I have gone to previous sections in turbotax and still recent message of revisit last topic

[CatinaT1]

Did you do a manual update as suggested?