Hmm... it looks like we’ve hit a slight snag

[b1150c]

Now what do I do?

[MelindaS1]

Was there a specific step in the tax return process (federal, state, deductions, W-2 import, etc.) where this issue starting appearing? 

Try these options to fix the issue you are having:

If you are using TurboTax Online

• Check ‌your browser's settings. (Clear your Cache and Cookies)
  • Here are the official instructions for the most popular browsers:
  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
     
• Check the strength of your internet connection signal
   
• Try using a different web browser 

If you are using TurboTax Desktop

• Make sure the software is updated. 
   
• If you haven't rebooted your computer, please do.
   
• Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. 

** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there. 

If you are still having issues after trying these options, contact Customer Support by clicking the link below

TurboTax Phone Number

**You might also want to uninstall and reinstall your desktop product (this has worked for some users). Make sure that you save the file and do a back up of your information (you do not want to lose any information). See the links below: 

How do I uninstall TurboTax Desktop for Windows?

How do I back up my tax file in the TurboTax Desktop software?

[b1150c]

So this happend when I went to e-file and use a credit card for payment.

I did not want to use the refund for filing.

I am using the windows PC version turbotax Premier and I have done all the normal deletes of cookies and history. 

going for the removal of the software and re-install next. I have used this pc for turbotax before without any issues. I also tried it with no firewall, virus or malware programs off as well. No luck.

[b1150c]

No idea how to make it work, I ended up selecting the payment from the rebate and that went through just fine. So I ended up have to pay turbotax for the service. They got an extra $40 bucks out of me because there program would not let me pay for it my self.

I uninstalled and re-installed, shut down the virus protection, firewall protection and VPN nothing worked.

[kjsully]

I talked with 3 members of your  support team and have done all that is suggested.

i have spent 4 Hrs on the phone with no solution.

i cannot purchase or process payment to EF state?  I was told this is internal on your end.  When is this going to be fixed???

[kjsully]

Any luck anyone???

[kjsully]

Any luck anyone

[rfwwrf]

same here. is there a solution?

[MonikaK1]

I've been advised that the specific issue with credit card expiration dates was fixed on March 6th.

If you are using the desktop version, be sure you have run all software updates. To update the TurboTax desktop software, select Check for Updates under the Online menu (Windows) or the TurboTax menu (Mac) at the top of the application. If automatic updates fail, see this help article to manually update Windows, or this help article for Mac.

For online users, to make sure your program has been updated, you may also need to exit TurboTax, restart your device, and Clear cache and cookies.

If you received an error message that "Intuit Electronic Filing Center is unable to complete the transaction", this could mean that there was an issue with authorizing payment by credit card. See this help article. You may need to choose another payment method.

See also this help article for more options.

If you are using TurboTax Desktop and get the "snag" message:

• Make sure the software is updated. See this help article for instructions to run a manual update.
• Reboot your device.
• Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. Please see this help article for more information.
• Clear cache and cookies 

 If you are still having trouble, you might also try these steps:

• Run the Windows System File Checker tool to repair missing or corrupted system files.
• Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
• Restart your computer in Selective Startup Mode, and then install TurboTax.
• Install TurboTax on a different computer.

If you have tried ALL of the troubleshooting steps and the issue is still not resolved:

See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.

@rfwwrf