'Hit a snag' trying to enter car property tax

[exbrit9]

With the latest Turbo tax Home and Business 2024 fully updated. Click on 'Update' under 'Cars and other things you own': 'Personal Property Taxes'.  

Going back to the last topic (mortgage interest) did not help. Re-starting Turbo tax didn't help.

[MonikaK1]

I tested Personal Property Tax entries in TurboTax Home and Business today and didn't encounter this issue.  You might try it again today; let us know if you still need assistance.

Please see this tax tips article for more information about deducting property taxes.

[exbrit9]

Thank you for looking at this, but I tried again today and got the same result.

The other buttons under Cars etc all work.

[exbrit9]

There's another glitch related to property tax. Under Your Home:property taxes I cannot edit the amount I paid. If I click on the amount it just tells me how much I paid. If I click on UPDATE it just tells me "We've got all your property tax information".  Perhaps these bugs are related.

[CatinaT1]

Here is an FAQ: 

Why can I not enter my property taxes paid?

[BirdGurl]

We are encountering the same "Hmm, looks like we've hit a snag" issue for Personal Property Taxes.

This error can be reproduced

(1) By going to Deductions & Credits > Cars and Other Things you Own, and then click <Update> next to Personal Property Taxes.   

(2) By going to Deductions & Credits > Cars and Other Things you Own  > Visit All, and then walking through the first two screens related to Car Registration. When  you click <Done> on the screen "Thanks, we got all your car registration fee info", the error message "Hmm, looks like we hit a snag" appears.  When you click <OK> on the error, Turbo Tax then displays the "Energy-Efficient Vehicles" screen.

Troubleshooting

1. Forms > Open Form Tax and Interest Deduction Worksheet

In row 2a, Real estate taxes paid on principal residence not entered on Form 1098, right click on the number field to open the supporting details screen. I can see the descriptions of the details we used in 2023 (but no dollar amounts). I updated the rows to reflect new Descriptions and this year's dollar amounts (6 rows total for us), and then clicked <Close>. Correct: The dollar amount shows on the Form view!

Now, navigate to View > Step by Step and note the issue: The dollar amount for Personal Property Taxes is still $0. If you click the hyperlink on the dollar amount, the program incorrectly tells you "Her is the information abou tyou personal property taxes you've entered so far: Personal property taxes $0"  This is incorrect

[hftaylor01]

Desktop Version TurboTax.

Keep getting "Hmmm, hit a snag............" when attempting to enter Personal Property Tax (Automobile Tax) Deduction.

Saved file, exited Turbo Tax, disconnected from wireless, reconnected to wireless.

[DaveF1006]

It depends. You may try to update the software to see if this may help. open your return, go to the black stripe at the top and click on online. Select check on updates.

[BirdGurl]

Today's Turbo Tax Deluxe updates (7-Feb-2025) did not fix this form issue.

[hftaylor01]

Only when I went to "Forms" to show the various Forms with deductions and then went to personal property taxes paid that I could fill in the taxes paid on vehicle.  

[BirdGurl]

Hi, DaveF1006

The updates that were applied this morning when I opened TurboTax did not resolve my issue with Personal Property Taxes.  I still get the error "Hmm, looks like we've hit a snag" when accessing the Personal Property Tax topic in the step-by-step navigation. 

As I documented last week, entering the details on the forms themselves does not carry through to the step-by-step screen - it is still showing $0

Have you been able to replicate this issue?

[exbrit9]

I'm still getting the error as at 2/7/2025. I only have to click on Update under Car and Other Property taxes and I get the pop-up 'snag' message.

[hftaylor01 · Accepted solution]

Go to View "Forms"

Go to Tax & Int Wks

Go to 3c Other Personal Property Taxes

Type in the value of the Personal Property Tax(s) on the line_________________

It will show up on the Step-By-Step under Cars and Other Things You Own

Personal Property Taxes _______________

[DaveF1006]

No. I replicated the issue in my Turbo Tax Program.  I accessed property taxes under cars that I own and other property taxes and i did not receive a 'hit a snag" error message.

You may try to call Turbo Tax phone support here to give you further assistance.

@BirdGurl 

[BirdGurl]

Woo hoo! It worked to add our details under 3c "Other Personal Property Taxes". Thank you for taking the time to figure out a work-around for us, @hftaylor01.

(The step-by-step form still doesn't work, though, lol)