hit a snag .....still an issue in 2025

topperboy · ‎October 11, 2025

i am trying to file 2024 taxes by 10/15 extension deadline. using desktop version and am getting "hit a snag" error which i see is an issue going back to at least 2021. am i missing the fix? in 2022, it was identified as 'a known issue' per response from an alumni expert. my error also says i need to go back to previous section and review but, when i do that, it takes me out of the turbo tax application. i have tried all the older methods in the answers but nothing works. any new ideas?

mesquitebean

Please answer the following:

Are you using the Windows or Mac version?
Have you updated your software recently?
At what point in the program, i.e., after what specific screen do you hit that "Snag" error? Is it after a screen in the FILE section, or is it after you are trying to enter some topic in the interview?

"i have tried all the older methods in the answers but nothing works."

You may get some of the same suggestions, since we have no way of knowing what all the older methods are that you've tried. If it becomes necessary, however, we can tell you how to phone TurboTax Support on Monday.