turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

I can't update my bank account number before I file.

It is missing the last number and won't let me update it.
Connect with an expert
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

1 Best answer

Accepted Solutions
kleinrm33
New Member

I can't update my bank account number before I file.

Hi there. When you get to the point where is says refund method, click on direct deposit. It'll have a circle to check that says "use account from last year" do not click that circle. Scroll down and press continue and it'll give you the option to update your account number. This is however, assuming you haven't already efiled using the wrong account number. In that case I think you have to call customer service. Hope this helps 

View solution in original post

3 Replies
kleinrm33
New Member

I can't update my bank account number before I file.

Hi there. When you get to the point where is says refund method, click on direct deposit. It'll have a circle to check that says "use account from last year" do not click that circle. Scroll down and press continue and it'll give you the option to update your account number. This is however, assuming you haven't already efiled using the wrong account number. In that case I think you have to call customer service. Hope this helps 

I can't update my bank account number before I file.

Thank you! It was a little confusing but following your directions solved this issue.

I can't update my bank account number before I file.

So you were able to update it?  Because there is this problem.

https://ttlc.intuit.com/questions/3429471

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies