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bpooljr
New Member

Hi, I am a Turbo Tax subscriber, I received an EMPTY envelop with NO CD's in the mail. When will I receive them?

 
1 Best answer

Accepted Solutions
mesquitebean
Level 15

Hi, I am a Turbo Tax subscriber, I received an EMPTY envelop with NO CD's in the mail. When will I receive them?

That's odd.  Sounds like their shipper messed up.  You can phone TurboTax Support on Tuesday to send the CD.  I'll tell you how below.

The CD is always Release 1, however, while the download is always the most current revision.   As a TurboTax Advantage member, you should already have a complimentary download in your Advantage account, and should be able to access it for at least 3 years.

Use this download link:
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download


If the download file isn't there, then look to see if you have multiple accounts (User IDs), and if the download might be in another account.  To get a list of your User IDs and recover account access, you can use the tool at the link below.  If you have more than 1 email address, you should run the tool on each one.   Once you know all of your User IDs, then try each one at the download link I provided above.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

If you still can't get your download, or to ask for the CD to be re-sent, then here's how to phone Customer Support during business hours.  Use the form at this link to be assigned a phone number.  The number will not display when they are closed.

https://support.turbotax.intuit.com/contact/

View solution in original post

1 Reply
mesquitebean
Level 15

Hi, I am a Turbo Tax subscriber, I received an EMPTY envelop with NO CD's in the mail. When will I receive them?

That's odd.  Sounds like their shipper messed up.  You can phone TurboTax Support on Tuesday to send the CD.  I'll tell you how below.

The CD is always Release 1, however, while the download is always the most current revision.   As a TurboTax Advantage member, you should already have a complimentary download in your Advantage account, and should be able to access it for at least 3 years.

Use this download link:
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download


If the download file isn't there, then look to see if you have multiple accounts (User IDs), and if the download might be in another account.  To get a list of your User IDs and recover account access, you can use the tool at the link below.  If you have more than 1 email address, you should run the tool on each one.   Once you know all of your User IDs, then try each one at the download link I provided above.

NOTE: Before running the account recovery tool below, log out of all Intuit accounts including this user forum, or you might end up in a loop.  Then clear your browser Internet cache, close your browser, then reopen it, and go to the link below.  You may wish to copy this link so you can paste it into the new browser session.

https://myturbotax.intuit.com/account-recovery

If still no luck after running that on each email address you have, then run the tool yet again, but this time choose the small blue link that says "Try something else", and it will look you up by SSN and other parameters.

If you still can't get your download, or to ask for the CD to be re-sent, then here's how to phone Customer Support during business hours.  Use the form at this link to be assigned a phone number.  The number will not display when they are closed.

https://support.turbotax.intuit.com/contact/

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