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Hi, ı received an email says that i accessed my taxback but didnt get any money through to my account.

 
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5 Replies
JohnB5677
Expert Alumni

Hi, ı received an email says that i accessed my taxback but didnt get any money through to my account.

Please clarify your question.

Unfortunately, we can't see your tax return to to evaluate your problem.   I'll have to ask you a couple of questions.

 

  • Who did you get the Email From?
  • Did you pay TurboTax with "Pay with my return?"
    • If you did there may be a delay in processing!

Please contact us again with any additional questions or to provide some additional details.

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Hi, ı received an email says that i accessed my taxback but didnt get any money through to my account.

so ı just found out that my taxes went to my address in USA because they couldn't send it with direct deposit. But im not in the address anymore. What can I do now?

Hi, ı received an email says that i accessed my taxback but didnt get any money through to my account.

If the tax refund could not be direct deposited, the bank would have sent the refund back to the IRS.  The IRS would only mail a refund check to the address on your tax return.

Did you enter a US address on your tax return?

Hi, ı received an email says that i accessed my taxback but didnt get any money through to my account.

yes, I did. But also all my friends did the same thing. do you think a photo of the check will be enough?

Hi, ı received an email says that i accessed my taxback but didnt get any money through to my account.

If you do not live at that address you should have entered the address where you currently live and where you receive your mail on the tax return.

You also should have entered a change of address with the US Post Office if you moved from that address.  If the IRS refund check is delivered to that address then you need to contact whomever is at that address to have the check mailed to where you are currently living.

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