Help! My Desktop Turbotax 2018 Software wants me to re-activateit but there's no code in the CD-Rom Box, on the back of the flirt, on the back of the CD or anywhere!

I looked for an email confirmation from 2019 but I have nothing. I don't recall ever receiving confirmation by email because I purchase the retail desktop version.
Somehow it was activated back in 2019, I don't know when tey started the Activation Codes, but I was able to install, complete my Return, and submit it by e-File in 2019!

Why am I being asked NOW to re-activate it? I need to revisit my return and yes, the software, and haven't I already payed for that right?

392

Level 15

Oct 15, 2022 3:29:40 PM

The TurboTax desktop software for tax year 2019 has a license code to enter.

See this TurboTax support FAQ for the license code - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/find-license-code/L4GHDgGpr_US_en_US?uid=l9ahqzlf

Level 15

Oct 15, 2022 3:36:38 PM

2018? Are you opening the right year program? The License Code started with the 2019 program which you would have filed in 2020.

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Help! My Desktop Turbotax 2018 Software wants me to re-activateit but there's no code in the CD-Rom Box, on the back of the flirt, on the back of the CD or anywhere!