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Level 4

Hello, Turbotax said I will receive $5,318 for my federal taxes but I only got $1505, can you please help me ? This is the first time I'm using and I m very disappointed

 
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Level 20

Hello, Turbotax said I will receive $5,318 for my federal taxes but I only got $1505, can you please help me ? This is the first time I'm using and I m very disappointed

There can be a number of reasons why your refund was less than the amount you expected. First of all, look carefully at your actual tax returns.  There is sometimes confusion about the amount of refund to expect when users misinterpret the “summary” they saw in TurboTax. The amount of your refund is on your tax return.

TurboTax does not receive feedback from the IRS regarding money that was offset from your refund.  If you owed back taxes, child support, student loan debt, etc. you will receive a letter of explanation from the IRS in several weeks.  The WMR site will contain a message regarding your offset.  It is also possible that the IRS caught a mistake you made and reduced your refund.

It is also possible that your state reduced your refund for debts owed in your state—if the state reduced your state refund you will receive a letter from the state.

https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts

 IRS Treasury Offset Program Call Center at 1-800-304-3107

Be aware also that your Federal refund and state refund do NOT come together.  Federal and state tax returns are processed by two completely separate entities.

Did you choose to have TT fees deducted from your Federal refund?  (Remember that if you did that, you also agreed to an extra refund processing fee of $39.99)

How can I see my TurboTax  fees?   

https://ttlc.intuit.com/questions/2565973-how-do-i-review-my-fees-in-turbotax-online

https://www.irs.gov/uac/tax-refund-offsets-pay-unpaid-debts

 

To see back taxes owed 

https://www.irs.gov/uac/view-your-tax-account

 

 NOTE: You can contact the IRS Treasury Offset Program Call Center at 1-800-304-3107 to ask if they have an offset for you on file. TurboTax would not have that information.

 

https://turbotax.intuit.com/tax-tips/tax-payments/who-can-garnish-an-income-tax-refund/L7cPPzDyc

Level 4

Hello, Turbotax said I will receive $5,318 for my federal taxes but I only got $1505, can you please help me ? This is the first time I'm using and I m very disappointed

Is there anyone I could contact through turbotax that could go over my files and try to understand what has happened ? I don't think I can sort it our by myself. This is the first year I m using turbotax and I am from Europe so I don't really understand what to do.