Has anyone encountered an issue with TurboTax Online where it just spins after hitting Continue on the page to select Direct Deposit for the federal refund?

[bob-davenport6]

I've tried different browsers (Chrome, Edge) and clearing cached information.  I've also gone to the IRS website and added bank information on my IRS account.

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[bob-davenport6]

Thanks!  I did request a call back from a person.  I was on the phone with someone for about 10 minutes until the call disconnected and I did not receive a call back.

I did discover a workaround of sorts.  I was able to enter direct deposit information if I selected that I wanted to split my refund between multiple accounts.  It still seems weird that I could not get a screen to enter direct deposit information for one account, but I could get a screen to enter information for two accounts.