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Who was the email from? Here is a link to contact Turbo Tax Customer Service.
from turbo tax
When the IRS (or tax software) says your info is being used in more than one account, it usually means your Social Security Number has already been entered on a return that reached the IRS. Since you are married but separated, the most common reasons are:
If the system won't let you e-file because of the "duplicate" error, you cannot fix this online today. The IRS computers will continue to reject any e-filed return with that SSN.
Do you know if your spouse has already filed their taxes this year?
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