turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

GOT AN EMAIL, Your personal info is being used in more than one account. i FILED HEAD OF HOUSEHOLD, AM MARRIED BUT SEPERTED FOR 2 YRS, FILED HEAD OF HOUSEHOLD LST YEAR

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies
CatinaT1
Expert Alumni

GOT AN EMAIL, Your personal info is being used in more than one account. i FILED HEAD OF HOUSEHOLD, AM MARRIED BUT SEPERTED FOR 2 YRS, FILED HEAD OF HOUSEHOLD LST YEAR

Who was the email from? Here is a link to contact  Turbo Tax Customer Service.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

GOT AN EMAIL, Your personal info is being used in more than one account. i FILED HEAD OF HOUSEHOLD, AM MARRIED BUT SEPERTED FOR 2 YRS, FILED HEAD OF HOUSEHOLD LST YEAR

from turbo tax 

DaveF1006
Expert Alumni

GOT AN EMAIL, Your personal info is being used in more than one account. i FILED HEAD OF HOUSEHOLD, AM MARRIED BUT SEPERTED FOR 2 YRS, FILED HEAD OF HOUSEHOLD LST YEAR

When the IRS (or tax software) says your info is being used in more than one account, it usually means your Social Security Number has already been entered on a return that reached the IRS. Since you are married but separated, the most common reasons are:

 

  1. Ex-Spouse/Spouse Filed Jointly: Your spouse may have filed a "Married Filing Jointly" return using your SSN without your consent or by mistake. 
  2. Ex-Spouse Claimed You as a Dependent: Less likely if you work, but it happens.
  3. Identity Theft: Someone unrelated to you is using your SSN.
  4. Your spouse may have filed claiming your children. 

 

 What to Do Right Now (April 15th)

If the system won't let you e-file because of the "duplicate" error, you cannot fix this online today. The IRS computers will continue to reject any e-filed return with that SSN.

 

  1. Print and Mail Your Return: This is your "bypass" button. Print your completed Head of Household return, sign it, and mail it to the IRS. If it is postmarked by today (April 15th), it is considered on time.
  2. The IRS Will Sort It Out: Eventually, the IRS will notice two returns with the same SSN. They will send letters to both parties asking for documentation to prove who is eligible to claim the filing status or the dependents. 

 

Immediate Next Steps

  1. Get a Tracking Number: If you mail your return today, use Certified Mail with a Return Receipt. This is your legal proof that you filed on time.
  2. Identity Theft Affidavit: If you suspect your spouse or someone else used your SSN fraudulently, you may need to file IRS Form 14039 (Identity Theft Affidavit) later.

Do you know if your spouse has already filed their taxes this year?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question