getting validation issue on transmission of fed and ny 2024 tax return ny forms not updated update turbo tax?

[NicolleR1]

Please clarify. 

Are you using TurboTax online, or TurboTax desktop? 

What issue or error are you getting when transmitting your return? Are you getting a specific message?

[Spencernurse88]

I'm getting the same error message when I tried to efile.   It says, "Failed_Validation. There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this go to the Online menu and select Check for updates."

I did this and it said I'm up to date and no updates available. 

[CatinaT1]

Here are several troubleshooting steps that you can try:

• Make sure your Windows Software is up to date.
• If you are using a downloaded version, uninstall and reinstall the program from your MyDownloads folder.  How do I find my TurboTax for Windows software download?
• If that doesn't help, try a manual update. What is a manual update?
• Turning off your VPN and anti-virus software during the update can help as well.