GETTING READY TO EFILE BUT ONES I PRESS FILE THE S...
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loahm24
New Member

GETTING READY TO EFILE BUT ONES I PRESS FILE THE SCREEN IS ALL CLEAR AND I DONT KNOW WHAT IS HAPPENING ANYONE CAN HELP ME PLEASE

 
5 Replies
TerukoL
Intuit Alumni

GETTING READY TO EFILE BUT ONES I PRESS FILE THE SCREEN IS ALL CLEAR AND I DONT KNOW WHAT IS HAPPENING ANYONE CAN HELP ME PLEASE

Try to sign out of your TurboTax account. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account. You should then be able to see that your return has been filed.  

 

If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific question or problem.

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serjanel1949
New Member

GETTING READY TO EFILE BUT ONES I PRESS FILE THE SCREEN IS ALL CLEAR AND I DONT KNOW WHAT IS HAPPENING ANYONE CAN HELP ME PLEASE

I KNOW THE DEADLINE WAS OCT 15, 2020........[removed] please please let me know how to get the file back or do I have to redo it all even though I saved it when I signed out

VolvoGirl
Level 15

GETTING READY TO EFILE BUT ONES I PRESS FILE THE SCREEN IS ALL CLEAR AND I DONT KNOW WHAT IS HAPPENING ANYONE CAN HELP ME PLEASE

Yikes!  Edit your post and remove your info!  It is not safe.  This is a public user forum and you will get scammed and have your identity stolen.

 

Yes you have to switch to the Desktop program to finish.  

How to finish a prior year online return   

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-finish-a-prior-year-return-that-i-...

 

If you paid for the Online version you can ask support to give you the Desktop download.  Contact Customer Service 5am-5pm Pacific M-F

https://support.turbotax.intuit.com/contact/

serjanel1949
New Member

GETTING READY TO EFILE BUT ONES I PRESS FILE THE SCREEN IS ALL CLEAR AND I DONT KNOW WHAT IS HAPPENING ANYONE CAN HELP ME PLEASE

Please call [phone number removed] or [phone number removed] or send to my email:[email address removed]

xmasbaby0
Level 15

GETTING READY TO EFILE BUT ONES I PRESS FILE THE SCREEN IS ALL CLEAR AND I DONT KNOW WHAT IS HAPPENING ANYONE CAN HELP ME PLEASE

@serjanel1949 Not sure if VolvoGirl is still in the forum but I noticed this thread.  Return to your original post at once and click those three little blue dots on the upper right to edit out your personal information.  You posted your username and other information on a public web site where it could be seen by anyone including scammers and identity thieves. We do not have the power to edit it for you.

 

No one can call you from the user forum.  

 

E-filing and online tax preparation is closed for a 2019 return.  

 

Now it is too late to use online software or to e-file.

 

If you have any changes/corrections at all to make to your 2019 return, you now have to complete it using desktop software, which you must download to a full PC or Mac  (not to a mobile device).Then you need to print, sign and mail it.

https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb...

 

If you already paid for your online software you can ask customer support for a download of the desktop software.

They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

 

 

If you are getting a refund, there is no penalty for filing late.  If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe.  Only the IRS will calculate this—TurboTax will not calculate it.

 

When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.

Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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