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Getting a message to verify account number on pay federal taxes screen

When I get to the screen that asks how I want to pay my federal taxes, it won't let me enter an account number more than 4 digits. Getting an error message and so can't efile with the option withdraw money from bank account. Help!

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2 Replies

Getting a message to verify account number on pay federal taxes screen

Has anyone encountered this and figured out a solution, other than mailing in a check? We are paying for Turbo Tax for the convenience of e-filing and paying directly through bank debit. It looks to be a bug in their system.

MoniqueLO_
Expert Alumni

Getting a message to verify account number on pay federal taxes screen

You may want to try a different browser or try clearing out your browser's cache and cookies. Please see How do I delete cookies? and How to clear your cache for more information.


If you need additional assistance, please feel free to contact Customer Support so you can speak with someone who can assist you. 

@cal1232 

 

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