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bobbielc
Returning Member

Get read only error installing turbotax 2015 file. Install on mac 10.7 lion. I have moved install file to applications, but get popup that file is read only.

 
1 Reply
Opus 17
Level 15

Get read only error installing turbotax 2015 file. Install on mac 10.7 lion. I have moved install file to applications, but get popup that file is read only.

Turbotax 2015 requires OS 10.9 or higher.  If it install on 10.7, any problems you have won't be supported.

Your install file needs to be a .dmg file (disk image).  If it is an .exe file, you have the PC version by mistake.

When you open the .dmg file, it should open a virtual disk window containing the application; that application needs to be dragged to your applications folder, then restart your mac to dismount the virtual disk.  Running turbotax from the .dmg file or the disk image doesn't work.

You also need to be logged into an administrator account.

You may need to remove fragments of past partial installations.  See below to remove all the hidden files and folders, then reinstall just what you want.

https://ttlc.intuit.com/replies/3301991

*Answers are correct to the best of my ability at the time of posting but do not constitute legal or tax advice.*

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