Friend's sign on name still showing up

[BATAMPA]

A friend used my computer (a different computer) back in like 2017 to file her taxes. Her name is still showing up when I go to sign in to Turbo Tax. How do I disassociate her info? I don't understand why it's showing on a completely separate computer, the information isn't in my autofill on my device??

[CatinaT1]

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

[BATAMPA]

That might make sense if this were even the same computer my friend used 7 years ago, but It's not the same computer and not the same browser. I was using Chrome back then, now using Edge. It has to be something on the Turbo tax side.

[CatinaT1]

Here is a link to contact  Turbo Tax Customer Service.