Free filing for USAA active duty military? Why is it still making me pay?

[DoninGA]

When entering your personal information in the My Info section of the program you needed to indicate that you are Active Military.  You also must enter a military W-2 to be eligible for the no charge for filing.

Click on My Info on the left side of the online program screen and check your entries

TurboTax website - https://turbotax.intuit.com/personal-taxes/online/military-edition.jsp

[rehrovat25]

Does it not work if you include your spouse on your W2? We are filing jointly and selected that spouse is active duty and uploaded W-2 but it will not let us file for free.

[DoninGA]

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@rehrovat25 wrote:

Does it not work if you include your spouse on your W2? We are filing jointly and selected that spouse is active duty and uploaded W-2 but it will not let us file for free.

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Make sure that the military W-2 that has been entered is showing for your spouse in the TurboTax program since they are the military member.  If the W-2 was uploaded as your W-2 that would negate the discount.

Click on Federal on the left side of the online program screen

Click on Wages & Income

On the W-2 listed click on Edit/Add and verify that the W-2's entered are for the correct person.

[rehrovat25]

Thank you--everything is correct, the W-2 matching the active duty member, but it is still making us pay for both federal and state when we go to file. 

[DoninGA]

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@rehrovat25 wrote:

Thank you--everything is correct, the W-2 matching the active duty member, but it is still making us pay for both federal and state when we go to file. 

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You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax