turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

newsuz
New Member

Free file is rejecting my billing info after 4 tries to add apartment number?

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

2 Replies

Free file is rejecting my billing info after 4 tries to add apartment number?

The address in the MY INFO section of the program must match your billing address for the CC you are trying to use.  Review both and make sure they match exactly.

KatrinaLO
Expert Alumni

Free file is rejecting my billing info after 4 tries to add apartment number?

Please log completely out of TurboTax, then try clearing out your browser's cache and cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. Please see the TurboTax FAQ's on how to clear your cache here. To learn how to delete your cookies, please see the TurboTax FAQ here.

 

@newsuz

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

Unlock tailored help options in your account.

message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question