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Godthab
New Member

Form 1040 - available soon. This is so frustrating I keep getting this message I cannot file my taxes. Please fix this.

 
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Form 1040 - available soon. This is so frustrating I keep getting this message I cannot file my taxes. Please fix this.

If you still need assistance with this issue you probably need to talk directly to TT Customer Support and let them troubleshoot it for you in real time.  They can even screen share if necessary.

1) Go to https://support.turbotax.intuit.com/contact/
2)  Choose the product platform you are using.
3)  Ask a question or keywords without quotes, and Submit.
4)  On next page, skip the suggested articles if they don't help.
5) Scroll down, and you should be able to enter the Support module to get a phone number. (That will be grayed out when they are closed).

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5 Replies

Form 1040 - available soon. This is so frustrating I keep getting this message I cannot file my taxes. Please fix this.

The 2016 programs have been fully functional for months now ... so if you are using the downloaded version run a program update.

Form 1040 - available soon. This is so frustrating I keep getting this message I cannot file my taxes. Please fix this.

You need to install the updates.  Quit Turbo Tax and reopen it a couple times for the updates to get installed on Mac.  Go up to the Apple bar at the very top and File-Quit

How to update <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901183-how-do-i-update-my-turbotax-software-program">https://ttlc...>

Troubleshooting Mac update <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899640-troubleshoot-turbotax-for-mac-updating-issues">https://ttl...>

Mac keeps saying need to update <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/2443187-why-does-turbotax-for-mac-keep-saying-there-are-updates-wh...>
Godthab
New Member

Form 1040 - available soon. This is so frustrating I keep getting this message I cannot file my taxes. Please fix this.

Hello, Thanks for your response.  Still no go.  I'm connected via ethernet to my router/modem hold down the option key and the only updates that are available are for California.  Have tried this several times and still get the same message that Form 1040 -available soon.  Again Thanks for responding.  Cheers.

Form 1040 - available soon. This is so frustrating I keep getting this message I cannot file my taxes. Please fix this.

If you still need assistance with this issue you probably need to talk directly to TT Customer Support and let them troubleshoot it for you in real time.  They can even screen share if necessary.

1) Go to https://support.turbotax.intuit.com/contact/
2)  Choose the product platform you are using.
3)  Ask a question or keywords without quotes, and Submit.
4)  On next page, skip the suggested articles if they don't help.
5) Scroll down, and you should be able to enter the Support module to get a phone number. (That will be grayed out when they are closed).

Godthab
New Member

Form 1040 - available soon. This is so frustrating I keep getting this message I cannot file my taxes. Please fix this.

Thank you again for taking the time to help with this.  We did a screen share, deleted and reinstalled the app and I was able to get all of the updates.  I'm really disappointed with Turbo Tax I've used them for years. A new issue popped up, application freezes when I try to e-file. However I can save and print as a PDF and will be able to mail my taxes in.  Cheers to you.
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