Filing page does not load. What should I do? When I hit the continue button after confirming my filing (by mail), 2024 AGI and phone number, the circle spins endlessly.

[lefkovitz]

I have finished entering my tax return information, but cannot file. Why is Turbo Tax not offering free human support for this defect?

[NicolleR1]

• Please, log out from your account and check your browser's settings. 
• Try refreshing your browser's “cache and cookies” to clear out any remaining data.
• Open a new browser, go back into your account, and enter your information again.

Here I share with you the links on how to clear out your browsers:

How do I delete cookies 

How to clear your cache 

If you are still having issues, contact Customer Support by clicking the link below:

TurboTax Phone Number

[lefkovitz]

Hi NicolleR1,

Before making this post I logged out of TurboTax, updated my browser, cleared my cache, opened a new browser, and STILL nothing worked. I eventually turned off all of my browser extensions and tried again an hour later and was finally able to proceed.

Thank you for the tip about the customer support phone number. Using the help function, I was only able to see AI help or a paid "Ask a Tax Expert" link. There was no option for technical support (another way Turbo Tax fails its customers).