File tab is stuck at Payment menu for Audit Defens...
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Level 2

File tab is stuck at Payment menu for Audit Defense

File tab is stuck at Payment menu for Audit Defense which I don't want; I just want t efile my taxes. 

How do I get past the screen when the only option out is to pay for it. What am I missing here?

2 Replies
Level 2

File tab is stuck at Payment menu for Audit Defense

I have two state returns to file. If I don't get a solutions soon, I am going to save me the $40 processing fee and mail in the State returns as it is apparent this is an ongoing issue.

Employee TurboTax Specialist

File tab is stuck at Payment menu for Audit Defense

Try this step, you may have already selected it. 

https://ttlc.intuit.com/community/downgrading/help/can-i-remove-max/00/26691

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