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Penelope1
Level 2

File tab is stuck at Payment menu for Audit Defense

File tab is stuck at Payment menu for Audit Defense which I don't want; I just want t efile my taxes. 

How do I get past the screen when the only option out is to pay for it. What am I missing here?

4 Replies
Penelope1
Level 2

File tab is stuck at Payment menu for Audit Defense

I have two state returns to file. If I don't get a solutions soon, I am going to save me the $40 processing fee and mail in the State returns as it is apparent this is an ongoing issue.

SForrestLO
Intuit Alumni

File tab is stuck at Payment menu for Audit Defense

Try this step, you may have already selected it. 

https://ttlc.intuit.com/community/downgrading/help/can-i-remove-max/00/26691

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mjorees
New Member

File tab is stuck at Payment menu for Audit Defense

I have been on the phone with turbo tax for 2 hours no solution yet

EbonyA
Intuit Alumni

File tab is stuck at Payment menu for Audit Defense

Try clearing cache and deleting cookies and possibly try a different browser altogether.

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