Error importing W-2

[hemismith]

First, is there a forum or help site for software issues?  I can't seem to find any way to report bugs.  I tried asking in the help within TurboTax Desktop and the chatbot's answer had nothing whatsoever to do with my question.  I can't find a forum here or any other place on their website.  Even the online help link in the software is bad.

Anyway, I am getting a cryptic error importing a W-2 from Dayforce:  Unsuccessful SONRQ BAD USERID/USERPASS.  It appears Intuit's login is not working.  But that's not the only bug.

[Miss MCJ2]

There is no place to report sotware bugs.  You can enter the W-2 manually if it will not import.

[DoninGA]

Importing of W-2's usually is not available from the TurboTax partners until mid-February.

Have you received the W-2 from your employer so that you enter enter the employer EIN and the gross amount of wages in box 1 on the import screen?  Also may need the Control Number in box d.

See this TurboTax support FAQ for importing a W-2 - https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/import-enter-w-...

[hemismith]

Thanks, yes I had my W-2 and entered all the necessary information, the error was due to something else.  But it worked today, they fixed whatever the problem was.

[Wolf4]

W-2 Import is failing. Is it because the input field for "Box '1' amount" is expecting a password? When filling out the input field MacOS is indicating that it is a password field even though it is not. The import fails and does not provide any information about the cause of the failure.

How can I import my W-2 into TurboTax Premier?

[VolvoGirl]

It is just as easy and maybe even faster to manually enter the W2.  And the W2 might import wrong.

To enter a W2
Federal on left or top (Personal in Home & Business)
Click on Wages and Income tab
Then Wages and Salaries
Wages and Salaries – Start (you might have to click on Show More on right)

To enter a W2 manually do NOT enter the EIN
Just hit Continue
Then in pick the Left box - Type it in myself - Continue

[wizhuff]

This is crazy - if importing of W-2's is not available till mid February - then the app should tell you that!  I click Import My w-2 and I get Establishing a connection - then you hear a sound like it's trying to pop up a message box, but does nothing and it just leaves you on the screen.

[Kban35]

I'm having the same issue.

[DawnC]

If you are having issues importing the W-2, enter it manually, instead (see instructions below).  @Kban35 

Manually entering your W-2

Importing your W-2

About the control number Box D - If you get errors when attempting to e-file with an empty box D, just enter any number in this format: 5 digits, space, 5 digits (for example, 12345 67890).   The IRS doesn't care what's in box D.