Error code comes up when I download disc, can you send the program to me?

[whiplash4783ditt]

It is intuit turbotax disc Basic.

[SweetieJean]

Where did buy the disk?
What is the error code?

[whiplash4783ditt]

The Turbo Tax Basic was purchased at Office Depot on Feb. 20.   Error code-36

[VolvoGirl]

Here is error 36

https://ttlc.intuit.com/replies/3300376

Call and ask for the download.  What is the Phone Number? https://ttlc.intuit.com/replies/3300041 

[whiplash4783ditt]

After purchasing Turbo Tax Basic at Office Depot on Feb 20 of this year, I attempted to download the program and it came up with the message (error code-36) and could not go any further.  Do I take the disc back to Office Depot to get another or can it be fixed thru the internet?   Thanks

[janlembo65]

I purchased from Amazon and the error code is 1316

[janlembo65]

No this is TurboTax Deluxe

[janlembo65]

Sorry, I wasn't supposed to answer you.

[Critter]

https://turbotax.community.intuit.ca/community/product-information/help/windows-installer-and-net-fr...

[Audrey24]

Did you ever resolve your Error 1316?

[BrandiLO]

@Audrey24 Are you needing assistance with an error 1316 or trying to help someone else. If you need assistance, can you please let us know the version of TurboTax you are using and what version windows you are using? Any additional details would be helpful to assist you with troubleshooting.