Error 70001

[judygriffin]

I have downloaded and reinstalled Turbo Tax 2024 many times, and have tried everything the support people told me to.  First I get a message that suggests restarting my computer.  After three restarts with no effect I clicked Restart Later.  Then I get Error 70001 "Turbo Tax is already running under another account.  Switch users and run Turbo Tax from the other account to continue."  My computer is running Windows 11 fully updated.  I do not have another account.  I've spent hours on the phone with tech support.  Does anyone know what could be causing this?

[laurihart]

I am having the same problem.  I've tried everything.  I've found an FAQ that basically said to run as administrator, put TT as exempt from all security software, etc. etc.  Did all that. No change. Tried the restart modem & router & laptop. No change. Uninstalled & reinstalled with a restart in between. No change.

Last week I ran TT just fine.  As of yesterday, I only get the Error 70001 message.  

The Intuit help line cuts you off if you go thru the menu and answer 'no' to getting a link to download the software. There is no other option for help. 

I believe I can still get my credit card to reverse my charge for this software, which seems the only option since it doesn't work on my very current, properly hardware configured PC running Windows 11 with all software and hardware up to date  I think I will never be using Turbo Tax again...after many many years of doing so.

Good luck.

[TomD8]

You've probably already tried everything in this web reference, but just in case:

https://proadvisorsolutions.com/blog/turbotax-error-70001-be-alerted-when-it-appears/

Or:

A solution that worked for another user a few years ago was to boot up the computer in Safe Mode (you can find the instructions online), launch TurboTax, then exit Safe Mode and restart TurboTax normally.  Here's the old thread:

Turbo tadx will not open error 70001 ...tried all suggested ..no joy

[laurihart]

I tried everything on the attached list. No joy.

So I decided to roll the last Windows update back to the previous version and that worked. Turbo Tax now working fine. Might be worth adding to the list. 

Thanks