If you can't find your download, use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used https://myturbotax.intuit.com/account-recovery/
Email said 2020 Turbotax was ready, but the download only gives me access to 2019, which I've already completed and filed. What gives?
I ordered and paid for Turbo Tax 2020. I received an e-mail at [removed] stating that my 2020 Turbo Tax was ready for download. When I try to download all I get is 2019 download, which I don't need.
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