Efile isnt working

Forum|Forum|2 months ago
March 27, 2026
1 reply
2 views

Having problem with eFile.

It is in the loop between "your refund info" and "get ready to save..".

I dont see any errors or notifications.

I am using online, I have tried starting and clearing the cache. Nothing is working.

How do it fix this?

TurboTax Basic Windows

LeticiaF1

Level 12

Sometimes you need to clear your cache (that is, remove these temporary files) because a full or corrupted cache can cause problems in TurboTax. You can try these steps if you are using the online version:

Clearing your Cache and Cookies
Using a different browser
Opening an Incognito Window

If you are using TurboTax Desktop, you will need to correct your return and/or update your program by following the onscreen instructions.

If you continue having issues you can check some of our common solutions. If your tax return can't be e-filed for some reason, TurboTax will let you know.

Please reach out again if your problem persists.