E-file rejected multiple times indicating AGI is not consistent with IRS records. I have verified documents that show AGI is correct. Should I file by mail instead?

[roddickjm11]

I paid the CA filing fee the last 2 years and am unable to file electronically, how do I get my money back?

[VolvoGirl]

@roddickjm11   did you use the Online version or the CD/Download Desktop program?

[VolvoGirl · Accepted solution]

When did you file 2017?  If you filed late in the year try using 0 for the AGI

https://ttlc.intuit.com/replies/5595742

[gautam3290]

This is the issue I am facing. I decided to file by mail (for both federal and CA) and attach the rejection notice (it prints as part of the "File by Mail" return from TurboTax) and rejection notice e-mail from TurboTax. 

I couldn't find any other rejection notice on the TurboTax website. Did you find one?