You have not provided enough information for us to be able to address your technical issue. First, are you using TurboTax online or the Desktop version? Please tell us what you need and what you are trying to do so that we can perhaps provide some guidance.
If you need a copy of your 2019 tax return that you filed using TurboTax here is how you can do that. These instructions will take you to both Federal and State. If you only need the state return you can download.
Here are general instructions for accessing prior year returns.:
To access your current or prior year tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)
See this TurboTax support FAQ for accessing prior year online tax returns - https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/270...
If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created. TurboTax does not store online any returns completed using the desktop editions.
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On rare occasions, they may make your browser think you already did something that you still need to do. To fix that, you'll need to delete (clear) the cookies from your browser.
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