Doc# on back of Driver's license not recognized. What do I do if this program is glitching?

[LindaS5247 · Accepted solution]

If you are entering a New York State driver's license, you enter the first three numbers or characters after IDUSA. Not the whole Document Number.

Click here for additional information on New York Document Number on your New York Drivers License. ‌It contains pictures of your New York ID and shows which number needs to be entered.

TurboTax uses ‌driver's license and non-driver ID information as verification to protect taxpayers from fraud and identity theft.

If TurboTax still won't accept your driver's license Document ID number, you can try clearing your cache and cookies. Then go back in and try entering it again.  Click here for How to clear your cache. Click here for How do I delete cookies?

For many state returns that ask for a Document ID Number, you can actually leave the document ID (8-10 alphanumeric characters) blank and continue to e-file. Some States may require this number and you will have to print and mail your return instead.  Click here for How do I file my return by mail?

Please return to Community if you have any additional information or questions and we would be happy to help.