Do you have a customer service number? I want to speak with someone before I spend money on this service.

[xmasbaby0]

WHY DO I HAVE TO PAY?  I WANT THE FREE EDITION

The information that you can enter in Free Edition is pretty limited now.  Thanks to the new tax laws that began for 2018 returns, there are no more simple Form 1040EZ or 1040A's.  Everything goes on a Form 1040 that has three extra "schedules" with it, and if you need any of those schedules, you are not able to use the Free Edition.  Using the standard deduction instead of itemizing does NOT mean you will not need any of those schedules.

https://www.irs.gov/forms-pubs/about-form-1040 

If you qualify to use it, there is another full-featured free version of the software:

Try Free File: 

You qualify if your income was $36,000 or less, or $69,000 or less if active duty military, or if you qualify for Earned Income Credit

https://ttlc.intuit.com/questions/1900583-what-is-turbotax-free-file-program

• https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program

If you switch to Free File you must create a new account and new user ID.

https://ttlc.intuit.com/questions/4511011-what-happened-to-the-1040a-and-1040ez

Note:  If you do not qualify to use Free File then you will have to upgrade to Deluxe or higher in the paid versions of the software.   

Online Deluxe $60  State software $50

Or—-Use this IRS site for other ways to file for free

https://apps.irs.gov/app/freeFile/

[fernandor305]

hi

please I need help  I file my taxes 4 times using turbo tax  and its rejected by irs all the time.  I need to talk with someone that can help me out

[DoninGA]

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@fernandor305 wrote:

hi

please I need help  I file my taxes 4 times using turbo tax  and its rejected by irs all the time.  I need to talk with someone that can help me out

---

Why is the tax return being rejected?  The rejection reason is on the TurboTax email you received for the rejected tax return.

[Kto18]

My returns were rejected and your instructions do not match with the screens they talk about.

[xmasbaby0]

Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead.

You received a rejection email that we cannot see.  Please tell us word for word what it says so we know how to help you.  Or even copy and paste the email message.