Do I need to clear my tax form and start over if I cannot move past a particular page to do an e sign

rerehuey · ‎July 20, 2022

xmasbaby0 · ‎July 20, 2022

Please provide some details. Before you clear your whole return---where are you stuck? What error message are you getting when you try to e-file?

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

DoninGA · ‎July 20, 2022

First, try clearing cache on your web browser. See this TurboTax support FAQ for clearing cache - https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-system-requirements/clear-cache/...

If that does not help then change your web browser to either Google Chrome or Mozilla Firefox.

If that does not help contact TurboTax support for assistance.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

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Do I need to clear my tax form and start over if I cannot move past a particular page to do an e sign